From: Tijs van der Storm
To:
Date: Tue, 16 Oct 2007 11:56:16 +0200
Subject: Presentation by dr. Slinger Jansen

Hello all,

On 31st of October, dr. Slinger Jansen from Utrecht University will
give a talk on "Customer Configuration Updating in the Netherlands: A
Benchmark Survey". Abstract:

Product software vendors do not invest enough effort into release,
delivery, deployment, and usage and activation of their software
products. Not spending effort in these customer configuration updating
processes leads to high overhead per customer, which impedes growth in
customer numbers. This paper presents the results of a survey that
provides product software vendors with an overview of their customer
configuration updating processes and practices, and benchmarks theirs
against competitors using similar technology, of the same size, and
active in the same market. These benchmarks contain customized advice
to the respondent company that can be used to strategically improve
their customer configuration updating processes to gain efficiency and
effectiveness. The survey was held in the Netherlands, and 74 software
vendors responded. Amongst other conclusions, a significant positive
correlation was found between success of a software product and a
vendor's recent investments into customer configuration updating.

The talk will start at 15:00. Location will be announced as soon as possible.

Hope to see you all there!

Kind regards,

Tijs van der Storm

-- 
Coordinator Master of Software Engineering Universiteit van Amsterdam

drs. Tijs van der Storm @ Centre for Mathematics & Computer Science CWI
Office: M335    | Phone: +31 (0)20 5924164 | Address: Kruislaan 413
P.O. Box 94079  | Postal code: 1090 GB     | Amsterdam, The Netherlands
From: Tijs van der Storm
To:
Date: Thu, 25 Oct 2007 12:51:19 +0200
Subject: Re: Presentation by dr. Slinger Jansen

Hello all,

Just as a reminder, on 31st of October, dr. Slinger Jansen from
Utrecht University will
give a talk on "Customer Configuration Updating in the Netherlands: A
Benchmark Survey".

The talk will start at 15:00 and will be held in room M376 (CWI).

Cheers,

Tijs van der Storm

-- 
Coordinator Master of Software Engineering Universiteit van Amsterdam

drs. Tijs van der Storm @ Centre for Mathematics & Computer Science CWI
Office: M335    | Phone: +31 (0)20 5924164 | Address: Kruislaan 413
P.O. Box 94079  | Postal code: 1090 GB     | Amsterdam, The Netherlands